Refund Policy

Every account starts on the Free plan with 5 generations per month, so you can test the text, image and video tools before subscribing. We recommend using it before upgrading.

• You can cancel your subscription at any time from the Plans & billing page — no phone calls, no cancellation fees.
• Cancelling stops future renewals. You keep full access until the end of the billing period you have already paid for.
• After that date your account reverts to the Free plan. Your existing creations stay in your library.

If you are subscribing to a paid plan for the first time and it is not right for you, email us within 14 days of your first payment and we will refund that payment in full.

This goodwill refund applies once per customer and to your first paid billing period only.

• Subscriptions renew automatically each month. Renewal payments are generally non-refundable, and we do not pro-rate unused time in a billing period.
• If a renewal is charged after you clearly intended to cancel, contact us within 7 days of the charge and we will review it — we usually refund accidental renewals where the plan has not been used in that period.
• Upgrades take effect immediately; downgrades take effect at your next renewal date.

If a technical fault on our side prevented you from generating content for a sustained period, contact us and we will provide a credit, an extension or a refund for the affected period, depending on the impact.

• Dissatisfaction with the creative style of AI output after substantial use of the plan.
• Accounts suspended or terminated for breaching our Terms of Service.
• Requests made outside the timeframes above, unless required by law.

Nothing in this policy limits your rights under the Australian Consumer Law. If the service has a major failure, you are entitled to a refund or to cancel the subscription, and to compensation for any other reasonably foreseeable loss or damage.

Email hello@contentleadai.com from your account email address with your plan and the reason for the request. We respond within 5 business days, and approved refunds are returned to your original payment method via Stripe within 5–10 business days.